1.1 These general terms and conditions of sale (the “GTCS“) stipulate the entire terms and conditions applicable to the provision of goods and objects (the “Products”) ordered by professionals and/or consumers (“the Client”) on the Internet site accessible at the address carpentersworkshopgallery.com (“The Online Store”), to the exclusion of all other conditions, and in particular the potential terms & conditions of the Client and those applicable to sales in stores or through other distribution and marketing channels.
They are always available at the address https://carpentersworkshopgallery.com/terms-and-conditions/, in a downloadable and printable format.
1.2 The vendor of the Products is the company :
Carpenters Workshop gallery SARL, 54 rue de la Verrerie – 75004 Paris
REGISTRATION RCS PARIS: 531095123
VAT FR 47531095123
+33 1 42 78 80 92 (“the Company”).
The Company is specialised in selling art online.
1.3 You are advised to read carefully the GTCS before ordering. By checking the box “I have read and accept the terms & conditions” when you place the order, you accept the application of GTCS. The GTCS can be modified at any time, without notice, by publishing a new version of them on the Online Store. These modifications will not be applicable to orders placed before the publication of the modified GTCS on the Online Store.
1.4 Unless proved otherwise, the data recorded in the Company’s computer system constitutes proof of all transactions concluded with you.
2.1The ordering of Products follows the following process:
(i) You acknowledge having been informed, prior to placing your order and concluding the contract, in a legible and comprehensible manner, of the present GTCS and of all essential information concerning the Products and the terms of your order.
(ii) From the online Products catalogue, you have the possibility, when clicking on a Product, of :
– Getting information on the Product, including the potential production time,
– Making an enquiry about the Product by means of the associated form,
– Placing it in your bag in order to place an order, or a pre-order, within the limit of available stocks.
The Products are described and presented with the greatest possible accuracy. However, if errors or omissions occurred as for this presentation, especially due to their custom and artisanal nature, the Company could not be held liable. The photographs of the Products are not contractual.
After having selected the Products, follow the process of order validation, and in particular the instructions necessary to open an account, during which you will be guided by a set of instructions.
If a selected Product is not available, you can request to be informed (by e-mail) of its return to stock by following the online instructions.
In case of prolonged inactivity during the connection, it is possible that the selection of selected Products before this inactivity is no longer guaranteed. You are then then invited to restart his selection of Products from the beginning.
The Company reserves the right to refuse an order for legitimate reasons, in particular if it seems anormal (e.g. if the number of Products is abnormally large) or the Product is unavailable.
(iii) At the time of the placing of the order, you must provide a certain amount of information, in particular your contact details and information concerning your means of payment (e.g. credit card number).
You will have a possibility to verify the elements of your order and if necessary, identify and correct errors before proceeding to checkout a placing your order, by means of the associated form.
The placing of the order implies a payment from you.
(iv) When necessary, the Company will proceed with its anti money laundering policy, as described in Article 10, which results may affect the finalisation of your order.
(v) You will receive an order confirmation, a copy of the terms and conditions on a durable medium and an email listing the Products ordered. Be sure to keep your order number and the date of the order, which may be requested later.
(vi) Once your order is processed and the Product is ready for shipment, the Company will send a shipping notification by email. Delivery will take place under the conditions described in Article 3. If an ordered Product is not available (or if the ordered quantity is not entirely available), the Company will contact you to suggest that you cancel the order or maintain it in the event where the Product would soon be available.
(vii) Any order implies acceptance of the prices and descriptions of the Products available for sale.
(viii) The sale will be considered final only :
– after the Company has sent you the confirmation of the order confirmation ;
– after the Company has conducted, where appropriate, its anti money laundering policy;
– and after the Company has received full payment.
3.1 The Products can be purchased and delivered in the Territories listed in checkout.
3.2 The Products are delivered to the address mentioned by you at the time of the order. It is your responsibility to verify the absence of error in the address provided when ordering. If no one is available at the address to take delivery, reasonable steps will be taken to attempt to make delivery. To do this, you acknowledge that you may receive information about the rearrangement of the delivery or collection of the Products directly from the Company’s subcontractors (i.e. the Company’stransport partners). If you do not rearrange delivery or remove them from a delivery point, the Company will contact you to obtain further instructions and the Company can charge you for storage and any other delivery charges. If, despite the Company’s reasonable efforts, the Company isunable to contact you or to arrange delivery or collection, the Company can terminate the contract.
3.3 The Products will be delivered within a period which will be communicated to you at the time of your order and according (where applicable) to your choice.
Delivery times are in business days and correspond to the average time required to prepare and deliver the order. Delivery times shall run from the date of order confirmation by the Company.
If the Products are not available within this period, the Company will contact you using the contact details provided when ordering.
Please note that the delivery times may be affected by the Company’s anti money laundering policy described in Article 10.
In the event of non-compliance with the agreed delivery date or deadline, the order is not cancelled. However, you may, if the non compliance is not due to force majeure or your fault :
– Terminate the contract if, after having given notice to the Company to carry out the delivery within a reasonable additional period of time, the latter has not complied within this period (the contract will be considered terminated upon receipt by the Company of a new letter informing it of this termination, unless the company has complied in the meantime);
– Immediately terminate the contract if (i) the Company refuses to deliver the goods, or it is obvious that it will not do so, or (ii) the date or time of delivery constitutes for you an essential condition of the contract resulting from the circumstances surrounding the conclusion of the contract or from an express request by you before the conclusion of the contract.
The Company shall reimburse all sums paid by the Client within 14 days of the cancellation of the contract.
3.4 The delivery costs are entirely your responsibility and their amount will be indicated when the order is placed.
3.5 Delivery will be made by the Company’s subcontractors (for example, the Company’s transport partners). You hereby agree to receive information about the delivery of Products directly from these subcontractors.
3.6 More information can be found on the delivery page and/or at the time of purchase.
4.1 The price of the Products and delivery methods is mentioned in euros on the Online Store and confirmed during the ordering process.
The Company reserves the right to modify its prices at any time but undertakes to apply the prices in force at the time of the order, subject to availability on that date.
The prices take into account the taxes applicable on the day of the order and any change in the applicable taxes rate will automatically be reflected in the price of the Products.
4.2 Although the Company tries to show the exact prices on the Online Store, errors may occur (e.g., For technical, network failures, transmission errors, etc.). If the price of any of the Products you have ordered turns out to be wrong, the Company will notify you as soon as possible and give you the option of confirming your order at the correct price or cancelling it.
4.3 The available payment methods are detailed on the Online Store at the time of payment. The Products will be produced (if applicable) and shipped once payment has been received by the Company.
4.4 By placing an order on the Online Store, you guarantee that the banking information provided is correct and valid and that you are authorised to use the corresponding payment mean.
4.5 The payment of the totality of the price must be realized by the means specified on the ordering page at the time of the order.
In the event that the price cannot be debited, the sale shall be immediately terminated by operation of law and the order shall be cancelled.
4.6 Special provisions for professionals.
No rebates or discounts are granted, in particular in case of advance payment.
In the event of non-payment of all or part of the goods delivered on the due date, you shall pay the company a late payment penalty equal to three times the legal interest rate.
This penalty is calculated on the amount including VAT of the sum still due, and runs from the due date of the price without any prior formal notice being required.
In addition to the late payment penalties, any sum, including the deposit, not paid on its due date will automatically result in the payment of a flat-rate penalty of 40 euros due for collection costs.
4.7 The telecommunication costs inherent to the access to the Online Store remain your exclusive responsibility.
This section applies only to EU citizens who order on the Online Store as non-professionals – for other clients, please check the Company’s Returns & Refund Policy.
5.1 If you place an order as a consumer, you have a right of withdrawal that can be exercised without having to justify the grounds within 14 days of delivery of the Product. To exercise this right of withdrawal, you must:
– notify the Company of your decision to withdraw by written notification no later than 14th day following the delivery of the Product (for this purpose, you can use the form in Appendix 1 below or any other unambiguous statement expressing its intention to withdraw), and
– return the Product to the Company within a maximum of 14 days from this notification, unless the Company decides to recover the Products itself (e.g. if they are very fragile).
5.2 If the price of the Product has already been paid, you will be reimbursed by the Company (including standard delivery costs paid where applicable – but not additional costs if you have expressly chosen a more expensive delivery method than the standard delivery method) no later than 14 days after receipt of the return of the Product. The return costs of the Product are your responsibility. The Products must be returned:
– as far as possible, in their original packaging. Otherwise, you must package them very carefully for the transporting so they are not damaged.
– in their original condition and complete, allowing them to be offer for sale again in new condition.
5.3 In the event of deterioration of the Products resulting from the handling other than that necessary to establish their nature, their characteristics and their proper functioning, i.e. handling similar to that which can be performed at the time of a store purchase, your responsibility can be sought and the Company can reduce the reimbursement amount.
5.4 In accordance with the law, the right of withdrawal does not apply to Products made at your request or clearly personalised, the manufacturing of which requires special adaptations to meet very specific technical and aesthetic requirements (for example, tailor made furniture, custom-made jewellery products).
6.1 On receipt of the Product, it is your responsibility to inspect it in order to verify whether it has been damaged during transporting or it has an apparent defect. Any damage or defects found must be mentioned to the carrier and be notified in writing to the Company within 3 days, without prejudice to the right for consumers to subsequently issue a claim about the conformity of the Product within the period of the legal conformity warranty.
Failure to file a claim within the aforementioned time period shall extinguish any action against the carrier.
6.2 You are responsible for the installation and use of the Products purchased on the Online Store. You must always refer to the instructions shown on the packaging of products in their manual of use and their guide to installation if required.
7.1 conformity provided for in Articles L. 217-4 and following of the French Consumer Code and the guarantee of the defects of the thing sold within the meaning of articles 1641 and following of the French Civil Code.
Under the legal conformity warranty:
– You have a period of two years from the delivery of the Products to act.
– You can choose between repairing and replacing the Products, or, failing that, reducing the price or rescinding the contract, subject to the reservations and conditions set out in the French Consumer Code.
– You are dispensed from providing proof of the existence of the lack of conformity of the Products during this period.
The legal conformity warranty applies independently of the commercial guarantee that may possibly cover the Products.
You can decide to apply the warranty against hidden defects of the item sold within the meaning of Article 1641 of the French Civil Code. In this case, you can choose between cancelling the sale and reducing the price in accordance with Article 1644 of the Civil Code.
For more details on these guarantees, the Customer is invited to refer to the relevant provisions of the Consumer Code and the Civil Code.
7.2 For professionals, the Products are delivered to the exclusion of any warranty of conformity or against hidden defects.
8.1 The total liability of the Company in connection with an order is limited to the price that you have paid for this order. The Company cannot be held liable for indirect or consequential damages. It can also not be held liable for damage resulting (a) from improper use or handling of the Product, (b) from use and/or installation of the Product in combination with appliances/products for which the Product was not designed or (c) improper installation of the Product. Please note that the non-compliant use, installation or maintenance of the Product can lead to bodily harm and or material damage.
8.2 The limitations of liability stipulated in Article 8.1 do not apply in the event of gross negligence or wilful misconduct and the Company does not in any way limit its liability for bodily injury caused by negligence. Furthermore, no stipulation of the GTCS can in any way whatsoever limit the rights of consumers under mandatory legal provisions.
8.3 The Company cannot be held liable for any default or damage or injury which is a result direct or not of a misuse of the Product and/or any act and/or any negligence and/or a lack of good Product maintenance by the Client or any person related to.
8.4 The Company cannot be held liable if the non-performance or improper performance of its obligations is attributable to an event beyond its control. The following are especially considered as such: fires, floods, pandemics, storms, explosions, war (declared or not), terrorist attacks or threats, labour disputes, action/decisions of the government, local authorities or any other competent authority, and more generally cases of force majeure as recognised in French law. If the impediment is temporary, performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is definitive, the contract is automatically terminated and the parties are released from their obligations under the conditions provided for in articles 1351 and 1351-1 of the French Civil Code.
9.1 The Company processes personal data for the management of the Site. To find out more about this processing, you are invited to consult the heading “Confidentiality policy” on the Site.
Under the terms of applicable anti-money laundering regulations, the Company is required to conduct ‘Know Your Customer’ (KYC) checks for all sales of works of art over €10,000 before carrying out a sale. By contracting with the Company, you declare and represent that, to the best of your knowledge, you comply and will seek to comply with all applicable laws concerning money laundering and similar activities. You also agree and represent that none of the cash or property that is paid or contributed to the Company shall be derived from, or related to, any criminal activity. You undertake to provide the Company with all information and supporting documents needed in order for the Company to comply with its KYC requirements.
10.1 How does the Company’s anti money laundering policy affect you?
When you place an order which value amounts (alone or within a series of linked transactions) to €10.000 or more, the Company will ask you some information and documents (and any update thereof) in order to comply with its “know your customer” (KYC) process. The Company will also verify these information thanks to reliable independent sources.
If it is clear that you are not the ultimate beneficial owner (UBO) of the artwork or the funds used to purchase it, the Company will check the UBO’s identity, as well as yours and your authority to act for him/her.
This KYC process will be initiated before the transaction is concluded. PLEASE NOTE THAT THE COMPANY WILL THEREFORE NOT BE ABLE TO CONCLUDE THE SALE OF WORKS (I.E., RELEASE THEM OR TRANSFER TITLE IN THEM) UNTIL IT HAS RECEIVED AND VERIFIED ALL THE NECESSARY KYC INFORMATION FROM YOU. THIS MIGHT IMPACT THE FINALISATION OF THE SALES AND/OR THE DELIVERY PERIOD THAT IS COMMUNICATED TO YOU. The KYC process will be maintained during the total duration of the business relationship.
The Company will also search for “red flags”, which are warning signs of potential (but not necessarily actual) money laundering risk. These may be found in relation to your profile or behavior, the way the transactions/payments are structured or the artwork itself.
Key red flags are finding that :
– You are politically exposed person (PEPs) : A PEP is a person entrusted with a prominent public function, and therefore may be susceptible to corruption risk. This risk also extends to members of their immediate families and to known close associates. Lower or middle level officials are not classified as PEPs.
– You are subject to international sanctions : the Company is not permitted to transact with persons and legal entities who are sanctioned by the UK, EU, UN, US and other governments and international bodies.
– You are a high risk individual or entity : These may be persons who are subject to criminal investigation or have been charged with or convicted of any serious criminal activity.
Under some circumstances, the Company may decline to transact with you (e.g. if you are sanctioned or if you pose an unacceptable risk) or be required to conduct enhanced due diligence to satisfy ourselves that there are no concerns.
Other red flags are :
– refusal to provide the requisite information such as identification documents or the identity of UBOs
– where the client is acting on behalf of a third party, refusal to disclose the identity of the third party
– evasiveness or provision of inconsistent information or documents which do not appear genuine
– lack of concern about commercial viability e.g. offering to purchase at a grossly inflated price
– client is a PEP or a relative or close associate of a PEP
– client is established in a high-risk country according to FATF or is under increased monitoring by FATF
– client whose source of wealth is questionable
– client is the subject of criminal proceedings or under investigation for serious crimes or otherwise subject to adverse media which may impact the legitimacy of their wealth/funds
– client asks repeated questions about compliance and the internal AML procedures of the business such as when disclosures are made to money laundering or tax authorities
– payments of cash in large sums, third party payments and requests to split payments for a single or linked transaction without good reason
– purchasing or selling patterns which are not consistent with what is known about the client’s financial means or previous transactions
– convoluted or unusually complex structures and arrangements for transacting
– single clients who transact via multiple legal entities, perhaps through different authorized persons, for no logical reason
– unexpected changes in instructions without good reason
– clients who ask to deposit funds or advance money to the Company where a definite commercial transaction is not contemplated
– transaction does not make good commercial sense
– clients who send funds to the Company’s bank account or overpay and then request that funds are returned by cheque or paid to a different bank account
– payments from high-risk countries where the source of client’s wealth/funds is in question
– sellers who are evasive about the provenance of an item or provide provenance details that appear to be false
– authenticity of a work is questionable
– item may have originated from a sanctioned country
– seller’s ownership of the artwork is dubious and cannot be substantiated
In some situations, the Company may be required to conduct enhanced due diligence. For example, the Company may :
– collect original or certified identification information from you;
– take additional steps to verify your information obtained such as through your bank or accountant;
– obtain detailed information on the source of funds or source of wealth;
– further clarify the intended nature of the business relationship and purpose of the transaction;
– meet or review with you.
10.2 What happens if the Company detects a suspicious activity regarding your order ?
If the Company is unable to satisfactorily address a suspicious activity, it has the general legal obligation to report it to the competent authority. However, you will not be informed of this.
10.3 Who should you contact if you have questions regarding this policy ?
If you wish to obtain more information about the Company’s anti money laundering policy, you can write at [email protected]
11.1 To contact the customer service, contact them by e-mail at [email protected]
If you order from a country outside of France, special provisions will apply. The Company recommends that you read carefully the Shipping Policy but also that you check with your local authorities on rules applicable to goods sent from abroad.
13.1 The Company can subcontract or transfer its rights and obligations as stipulated in the GTCS without written authorisation from you (in the event of a transfer, the Company will send you a written notification), without however this affecting your rights or the obligations of Husqvarna in accordance with the GTCS.
13.2 If any of the provisions of the GTCS are declared invalid in whole or in part, the other provisions and the other rights and obligations arising from these GTCS will remain unchanged and will remain applicable.
The fact that one of the Parties does not avail itself of a commitment by the other Party to any of the obligations referred to herein, shall not be interpreted for the future as a waiver of the obligation in question.
13.3 Intellectual property
The Company’s trademarks and more generally all other trademarks, illustrations, images and logos appearing on the Products, their accessories and their packaging, whether registered or not, are and shall remain the exclusive property of their owners. Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior consent of their owner, is strictly prohibited. The same applies to any combination or conjunction with any other trademark, symbol, logotype and more generally any distinctive sign intended to form a composite logo. It is the same for any copyright, design, model and patent which are the property of the Company.
All the elements constituting the Online Store (notably the textual and graphic contents, but also its structure, its databases, its name, its graphic charter, its logo and its brand) are and remain the exclusive property of the Company or its partners and may be protected by intellectual property rights (e.g.: trademark, copyright or rights of the producers of databases).
Any exploitation (in particular reproduction, representation, adaptation, etc.) total or partial of one or several of these elements, on any support and by any process whatsoever without the prior written agreement of the Company, is strictly forbidden and will consequently be likely to lead to legal proceedings.
Are also forbidden:
– The extraction, by permanent or temporary transfer of the totality or of a qualitatively or quantitatively substantial part of the contents of its database on another support, by any means and in any form whatsoever;
– The reuse, by making available to the public all or a qualitatively or quantitatively substantial part of the contents of its database, in any form whatsoever;
– the repeated and systematic extraction or reuse of qualitatively or quantitatively insubstantial parts of the contents of its database when these operations clearly exceed the conditions of normal use of the database.
The only right granted by the present GTCS is a simple use of the Online Store to purchase Products.
14.1 The GTCS are governed by French law to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.
14.2 By way of derogation from Article 14.1, if you are a consumer, the GTCS are subject to the law of your place of residence, to the exclusion of the rules of conflict of law and of the United Nations Convention on contracts for the international sale of goods.
14.3 Any dispute or claim concerning the interpretation or performance of the CTCS or relating in any way whatsoever to the latter has to be submitted to the competent Courts within the jurisdiction of the Court of Appeal of Paris.
14.4 By derogation to Article 14.3, If you are a consumer, you can bring action either before one of territorially competent courts under the Code of Civil Procedure or the Court of the place where you lived at the time of the conclusion of the contract or the occurrence of the harmful event.
14.5 In the event of a complaint that has not been resolved amicably, you may submit the dispute relating to the order or to these GTCs to the consumer mediator at the following address :
E-commerce mediator of the FEVAD
60 rue la Boétie – 75008 Paris
or online: https://www.mediateurfevad.fr/index.php/espace-consommateur-2/#formulaire-conso
The Parties to the contract remain free to accept or refuse recourse to mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator.
Article L.217-3 of the Consumer Code:
The seller shall deliver goods that conform to the contract and to the criteria set forth in Article L. 217-5.
He is responsible for the defects of conformity existing at the time of the delivery of the good within the meaning of article L. 216-1, which appear within two years as from this one.
In the case of a contract of sale of a good comprising digital elements:
1° When the contract provides for the continuous supply of a digital content or a digital service during a duration lower or equal to two years, or when the contract does not determine the duration of supply, the salesman answers for the defects of conformity of this digital content or this digital service which appear within a two years deadline as from the delivery of the good;
(2) Where the contract provides for the continuous supply of digital content or a digital service for a period of more than two years, the seller shall be liable for any lack of conformity of such digital content or digital service that appears during the period in which it is supplied under the contract.
For such goods, the applicable period does not deprive the consumer of his right to updates in accordance with the provisions of Article L. 217-19.
The seller shall also be liable, during the same time period, for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility, or when the incorrect installation, carried out by the consumer as provided for in the contract, is due to shortcomings or errors in the installation instructions provided by the seller.
This warranty period applies without prejudice to articles 2224 and following of the Civil Code. The starting point of the limitation period for the consumer’s action is the day on which the consumer becomes aware of the lack of conformity.
Article L.217-4 of the Consumer Code:
The good conforms to the contract if it meets, in particular, where applicable, the following criteria:
1. It corresponds to the description, type, quantity and quality, in particular as regards functionality, compatibility, interoperability, or any other characteristic provided for in the contract;
2. It is fit for any special purpose sought by the consumer, made known to the seller at the latest at the time of the conclusion of the contract and accepted by the latter;
3° It is delivered with all the accessories and installation instructions to be provided in accordance with the contract;
4° It is updated in accordance with the contract.
Article L.217-5 of the Consumer Code:
I.-In addition to the criteria of conformity with the contract, the good is conforming if it meets the following criteria:
1° It is fit for the purpose normally expected of goods of the same type, taking into account, where applicable, any provisions of European Union and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;
2° Where applicable, it has the qualities that the seller has presented to the consumer in the form of a sample or model, before the conclusion of the contract;
3° Where applicable, the digital elements it contains are provided in the most recent version available at the time the contract is concluded, unless the parties agree otherwise;
4° Where applicable, it is delivered with all the accessories, including packaging, and installation instructions that the consumer can legitimately expect;
5. Where applicable, it is supplied with the updates that the consumer may legitimately expect, in accordance with the provisions of Article L. 217-19;
6. it corresponds to the quantity, quality and other characteristics, including durability, functionality, compatibility and safety, that the consumer can legitimately expect for goods of the same type, taking into account the nature of the goods as well as public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on the label.
II.-However, the seller is not bound by any of the public statements mentioned in the preceding paragraph if he demonstrates:
1° That he did not know them and was not legitimately able to know them ;
(2) that, at the time the contract was entered into, the public statements had been corrected in a manner comparable to the original statements; or
(3) that the public statements could not have influenced the decision to purchase.
III – The consumer may not contest the conformity by invoking a defect concerning one or more particular characteristics of the goods, which he was specifically informed deviated from the criteria of conformity set out in this article, deviation to which he expressly and separately consented at the time of the conclusion of the contract.
Article L.217-8 of the Consumer Code:
In case of lack of conformity, the consumer has the right to have the goods repaired or replaced or, failing that, to have the price reduced or the contract rescinded, in accordance with the conditions set out in this sub-section.
The consumer also has the right to suspend payment of all or part of the price or the remittance of the benefit provided for in the contract until the seller has fulfilled his obligations under this chapter, in accordance with Articles 1219 and 1220 of the Civil Code.
The provisions of this chapter are without prejudice to the award of damages.
Article 1641 of the Civil Code:
The vendor is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended or which reduce this use to such an extent that the purchaser would not have acquired it or would only have acquired it at a lower price, if he had known them.
Article 1648 of the Civil Code:
The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. In the case stipulated by Article 1642-1, the action must be brought, under penalty of foreclosure, within one year of the date on which the vendor can be released from defects or apparent defects in conformity.
To be sent to
Carpenters Workshop gallery – 54 rue de la Verrerie 75004 Paris or at [email protected]
Upon receipt of this form, we will send you confirmation so that you can return your complete products in their packaging (return costs at your expense).
I wish to exercise my right to withdraw and cancel the order that I have placed with your company:
Date of the order: ………………………………………………………………………………………………………….
Order number: ……………………………………………………………………………………………………………..
Name of the purchaser: ………………………………………………………………………………………………….
Address of the purchaser (as shown on the order form):
Signature (only in the event of notification on paper): …………………………………………………………..
We and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which came into affect from May 2018. We will update this policy accordingly after the completion of the UK’s exit from the European Union.
You have the right to oppose, question, access and rectify your personal data with the DPO :
4 Albemarle street London W1S 4GA UK
You can at any time make a request to the CNIL about your personal data: https://www.cnil.fr/
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We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages. The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; dezeen.com and artbasel.com.
Shortened URL’s; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: https://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.
Thank you for visiting and shopping at Carpenters Workshop Gallery. Following are the terms and conditions that constitute our Refunds Policy.
We only refund or replace items if they are defective or damaged.
For further information, please email us at [email protected].
Any defective or damaged item should be reported within 14 days of delivery.
The Products are delivered to the address mentioned by you at the time of the order. It is your responsibility to verify the absence of error in the address provided when ordering. If no one is available at the address to take delivery, reasonable steps will be taken to attempt to make delivery. To do this, you acknowledge that you may receive information about the rearrangement of the delivery or collection of the Products directly from our subcontractors (i.e. our transport partners). If you do not rearrange delivery or remove them from a delivery point, we will contact you to obtain further instructions and we can charge you for storage and any other delivery charges. If, despite our reasonable efforts, we are unable to contact you or to arrange delivery or collection, we can terminate the contract.
The Products will be delivered within a period which will be communicated to you at the time of your order. If the Products are not available within this period, the Company will contact you using the contact details provided when ordering. If the Products are not available in the quantity ordered, you may choose to receive the available quantity only and cancel the order for the remainder or cancel the entire order.
The delivery costs are entirely the responsibility of the purchaser and their amount will be indicated when the order is placed.
Delivery will be made by the Company’s subcontractors (for example, our transport partners). You hereby agree to receive information about the delivery of Products directly from these subcontractors.